Refund policy

Refund Policy

We hope that you are happy with your purchase. However, if you are not then please let us know within 14 days of receipt; if you return the item to us in its original condition within 28 days of receipt we will be happy to give you a refund. When returning items we recommend that you ask your Post Office for a proof of posting (available free of charge). Refunds will be issued within 14 days of receipt of the returned goods.

Perishable goods such as food cannot be returned.

Please note: Custom prints are unable to be returned unless faulty as they are made to order.

Returns should be sent to:
Shop Orders
Royal Albert Hall
Kensington Gore
London
SW7 2AP

Return postage charges are non-refundable unless your order was faulty or incorrect.

If your order arrives damaged or has a fault please contact us by email at shop@royalalberthall.com so we can arrange a replacement, or return the item to us for a refund.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item please send us an email at shop@royalalberthall.com and send your item to:

Shop Orders
Royal Albert Hall
Kensington Gore
London
SW7 2AP

If you wish to exchange an item in person please contact shop@royalalberthall.com prior to your visit.