What are your opening hours?
The online shop is open 24/7 and our shop located at the Hall is currently open 9am to 9pm.
How can I contact you?
You can reach us at firstname.lastname@example.org. Our standard hours are Monday - Friday 9am to 5pm. You can also contact the Hall’s customer service team on Twitter @RoyalAlbertHall during their usual opening hours.
Who can I contact regarding my ticket purchase?
The Box Office are open by calling +44 (0)20 7589 8212. Alternatively, please click here and fill in our contact form.
What types of payment do you accept?
We accept Apple Pay, Google Pay, Maestro, MasterCard and Visa.
Do you sell....?
We are continuously adding to our range so keep checking back with us if you can't see the items you want, if you have anything in mind please let us know at email@example.com.
Can I use promotional codes in store?
Any codes you may receive can only be used for online orders and cannot be combined with any other offer. Codes may also be only available for a limited time but will be marked.
For a 10% discount and many other benefits you can join our Friends & Patrons scheme. For full details see the Friends & Patrons page on our main website.
I’m in the Friends & Patrons scheme, how do I use my discount?
For online orders please look for the most recent code located in your thank you for joining or thank you for renewing email. The location of the most recent code will depend on when you joined. If you cannot find a working code please email firstname.lastname@example.org.
For in-store purchases please show your Friends & Patrons digital card at the counter as normal.
What personal data do we hold?
Do you ship products internationally?
We love that our audiences come from all over the world so we ship worldwide, please see our delivery page for more details.
How do I know when my order has been dispatched?
You will receive an email confirming your order has been dispatched along with tracking details where applicable.
Do you offer click and collect?
This is not a standard service that we provide but we will try to accommodate if we can, please see our delivery page for more details.
Can I cancel or change my order?
If your order hasn't been dispatched, we will be able to change or cancel your order. Please contact us at email@example.com as soon as you can. Please see our returns policy for further details.
Do I have to register an account to purchase items?
We do offer a guest checkout if you do not want to register an account, however, we still will require some information from you in order to process your order.
Can I use my Royal Albert Hall login details?
Unfortunately, at this time you will have to register a new account for the shop. We are currently working on integrating our systems.
What browsers do we support?
Our shop is powered by Shopify and so requires an up to date browser to work. Currently, Shopify supports Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, Opera, Apple Safari for iOS, Google Chrome for Android.
I have a question regarding event merchandise, how do I contact the team?
For any questions regarding items purchased at a concert that is not from our shop, please contact the merchandise team at firstname.lastname@example.org.