If I place an order during the Coronavirus (COVID-19) pandemic, when will I receive it?
In light of the Coronavirus (COVID-19) pandemic and following advice from government, we have taken the decision with a heavy heart to close the Royal Albert Hall from midday on Tuesday 17 March, to the public until at least 12 July. Beyond that date, we will continue to follow government advice.
Our custom prints are being processed as normal.
Unframed prints are usually delivered within 5 working days.
Framed prints are only available to UK postcodes and are usually delivered within 20 working days.
Any orders that include products other than our custom prints, including pre-ordered items will be processed using your chosen delivery option weekly, following the social distance guidelines.
Please contact the team at firstname.lastname@example.org if you have any questions.
What are your opening hours?
The online shop is open 24/7, however, our online team has standard hours of Monday - Friday, 9am-6pm and will only be available to answer questions during these times.
Our shop located at the Hall is currently closed.
How can I contact you?
You can reach us at email@example.com or through the switchboard on +44 (0)20 7589 3203. Our standard hours are Monday - Friday 9am to 6pm. You can also contact the Hall’s customer service team on Twitter @RoyalAlbertHall during their usual opening hours.
Who can I contact regarding my ticket purchase?
The Box Office are open 9am - 9pm daily at Door 12 of the venue or by calling +44 (0)20 7589 8212.
Alternatively, please click here and fill in our contact form.
What types of payment do you accept?
We accept American Express, Apple Pay, Google Pay, Maestro, MasterCard and Visa
Do you sell....?
We will be adding to our range significantly over the next few months so keep checking back with us but if you have anything in mind please let us know at firstname.lastname@example.org
Can I use promotional codes in store?
Any codes you may receive can only be used for online orders and cannot be combined with any other offer. Codes may also be only available for a limited time but will be marked. For a 10% in-store and many other benefits you can join our Friends & Patrons scheme. For full details see the Friends & Patrons page on our main website.
I’m in the Friends & Patrons scheme, how do I use my discount?
For online orders please look for the most recent code located in your welcome email or priority booking email. The location of the most recent code will depend on when you joined. If you cannot find a working code please call the Box office on +44 (0)20 7070 4445 or email email@example.com.
For in-store purchases please show your Friends & Patrons card at the counter as normal.
What personal data do we hold?
Do you ship products internationally?
We love that our audiences come from all over the world so we ship worldwide, please see our delivery page for more details.
How do I know when my order has been dispatched?
You will receive an email confirming your order has been dispatched along with tracking details where applicable.
Do you offer click and collect?
This is not a standard service that we provide but we will try to accommodate if we can, please see our delivery page for more details.
Can I cancel or change my order?
If your order hasn't been dispatched, we will be able to change or cancel your order. Please contact us at firstname.lastname@example.org as soon as you can. Please see our returns policy for further details.
Do I have to register an account to purchase items?
We do offer a guest checkout if you do not want to register an account, however, we still will require some information from you in order to process your order.
Can I use my Royal Albert Hall login details?
Unfortunately, at this time you will have to register a new account for the shop. We are currently working on integrating our systems.
What browsers do we support?
Our shop is powered by Shopify and so requires an up to date browser to work. Currently, Shopify supports Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, Opera, Apple Safari for iOS, Google Chrome for Android.
I have a question regarding event merchandise, how do I contact the team?
For any questions regarding items purchased at a concert that is not from our shop, please contact the merchandise team at email@example.com.